How to Set Up Additional Questions for Your Campground Bookings

Additional questions are a powerful tool for campgrounds to gather specific information from guests during the booking process. Whether you need to know about boats, Good Sam club memberships, group sizes, or other campground-specific details, custom questions help you collect the data you need to better serve your campers.

Getting Started with Additional Questions

Accessing the Additional Questions Feature

  1. Log in to your Let’s Camp admin account
  2. Navigate to the Settings tab
  3. Under General Settings, select Additional Questions
  4. Click Create a Question to begin

Creating Your Questions

Question Setup Process

Question Text: Enter your question exactly as you want guests to see it. Examples include:

  • “Do you have a boat?”
  • “What is your Good Sam club ID number?”
  • “What’s your favorite camping game?”
  • “How many people in your group?”

Question Types Available

Text Questions

  • Allows guests to type free-form answers
  • Best for open-ended responses like names, preferences, or comments
  • Example: “What’s your favorite camping game?”

Number Of Questions

  • Requests numerical responses
  • Ideal for quantities, counts, or measurements
  • Example: “How many people in your group?”

Yes/No Questions

  • Provides a simple checkbox option
  • Perfect for binary choices or confirmations
  • Example: “Do you have a boat?”

Note: Multiple choice options are planned for future releases.

Required vs. Optional Questions

Making Questions Required:

  • Check the “Required” box to force completion before checkout
  • Best for essential information your campground needs 

 

Important Considerations:

  • Yes/No Questions: Only mark as required if guests MUST check the box to proceed (like accepting terms). For questions that accept both yes and no answers, leave as optional
  • Number Questions: Required number questions must have a minimum value of 1. If you want to allow zero as an answer, leave the question optional

Guest Experience During Checkout

Question Placement

Additional questions appear in the Guest Information section during checkout, specifically:

  • After the comments section
  • Below the number of vehicles requirement
  • Before payment processing

Multiple Site Bookings

When guests book multiple sites, they must answer additional questions for each individual site, ensuring you have complete information for every reservation.

Required Question Validation

If guests attempt to proceed without completing required questions, the system will prevent checkout and highlight the missing information, ensuring no critical data is overlooked.

Viewing Question Responses

Booking Details Page

After guests complete their booking, all additional question responses are grouped together in their own dedicated section on the booking details page. This makes it easy to quickly review:

  • Yes/no responses (displayed as True/False)
  • Text answers
  • Numerical values
  • Any other custom information collected

Response Format Examples

  • Boat Question: “True” (indicating yes, they have a boat)
  • Favorite Game: “Ladder ball” (text response)
  • Group Size: “4” (numerical response)

Best Practices for Additional Questions

Keep Questions Relevant: Only ask for information that’s truly necessary for your campground operations or guest experience.

Clear Wording: Write questions in simple, straightforward language that guests can easily understand.

Strategic Use of Required Fields: Only mark questions as required when the information is absolutely essential for your operations.

Question Organization: Consider the logical flow of questions and group related topics together.

Regular Review: Periodically assess whether your questions are still relevant and providing valuable information.

Common Use Cases

Operational Information:

  • Vehicle specifications for site assignments
  • Equipment being brought (boats, RVs, trailers)
  • Group size for capacity management

Membership Information:

  • Good Sam club numbers
  • Other club affiliations
  • Loyalty program details

Preference Data:

  • Favorite activities
  • Special requests
  • Accessibility needs

Safety and Compliance:

  • Pet information
  • Medical considerations
  • Emergency contacts

Conclusion

Additional questions provide campgrounds with a flexible way to collect the specific information needed to enhance guest experiences and streamline operations. By thoughtfully designing your questions and understanding the different question types available, you can gather valuable data that helps you better serve your campers while maintaining a smooth booking process.

The system’s integration into the checkout flow ensures guests provide necessary information at the right time, while the organized display of responses in booking details makes it easy for staff to access and use this information effectively.

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