How to Edit Guest Information and Transfer Reservations in Let’s Camp

Understanding Booking Information vs. Guest Information

Before making any edits, it helps to understand that every reservation has two distinct pieces of information:

• Booking information: This is tied to the Let’s Camp account that has login access to the reservation. This person can make edits, process cancellations, and manage the reservation in any way.
• Guest information: This is the person who will actually be staying at the site.

In most cases, these two match — the person who books the site is also the person staying there. But that’s not always true. For example, if your mom purchased a site for you, the guest information would show your name, while the reservation itself would still be under her name if she used her own account to complete the booking.

Key rule to remember:

• If someone wants to transfer the entire reservation to another person, you’ll need to update both the booking information and the guest information.
• If a guest simply wants to update their name or email address you only need to edit the guest information. 

IMPORTANT: If the campers account email address is incorrect, Lets Camp will have to manually edit their email on the backend. 

Step 1: Locate the Reservation

1. Go into the dashboard and find the reservation you want to edit (for example, John Doe’s reservation).
2. Double-click on the reservation and select Open Booking.

From here, you’ll be able to see who created the reservation, along with all the associated booking details.

Step 2: Edit Guest Information

If you just need to fix a misspelled name or update an email address for the guest:

1. Scroll down to the Guest Information section.
2. Click Edit Guest Information.
3. Make your changes.
4. Click Save.

That’s it — the guest’s details are now updated.

Step 3: Assign the Booking to a Different User

If the reservation needs to be transferred to a different Let’s Camp account entirely:

1. Open the booking (same as Step 1).
2. Click the Assign Booking to a Different User button.
3. You’ll see a confirmation message letting you know this action will:
   • Remove the current user’s access to the reservation on their Let’s Camp profile.
   • Grant login access to the new user you’re assigning the booking to.
4. Enter the new user’s information and confirm.

Once confirmed, the account email on the reservation will update immediately, and the new user will have full login access — meaning they can edit the booking, cancel it, or make any other changes.

Step 4: Update Guest Information (If Transferring Fully)

If you’re transferring the full reservation, don’t forget to also update the guest information to match the new user (a simple copy-and-paste of their details works well here). This ensures both the booking information and the guest information are consistent.

Once complete, when you go back into the dashboard and open the reservation, you’ll see:

• Booking information reflecting the new user’s login access.
• Guest information reflecting who is actually staying at the site.

Step 5: Resend Booking Details

After making any changes, it’s good practice to resend the booking details:

1. Click Resend Booking Details at the top of the reservation.
2. You’ll receive a confirmation message: “Booking details successfully resent.”
3. Both you and the guest/user will receive a copy of the booking, along with notice of any changes made to the reservation.

Finished!