Adjusting Prices and Issuing Refunds

Overview: This guide walks you through how to issue a discount, partial refund, or full refund to a guest using the Let’s Camp platform. Whether you need to adjust a price or return the full amount, the process is straightforward and takes just a few minutes.

Step 1: Open the Reservation

From your dashboard, locate the reservation you wish to refund. Click on it to open the booking, then select Open Booking to view the full reservation details.

Step 2: Review the Payment Information

Scroll to the bottom of the reservation page to find the payment details. Here you will see the payment method (e.g. Visa), the date of payment, and the total amount charged.

Step 3: Click ‘Adjust Prices’

Click the Adjust Prices button. This opens the refund and pricing adjustment panel where you can configure a partial or full refund.

Step 4: Enter the Refund Amount

In the adjustment panel, enter the amount you want to remove from the original price. This is the reduced price amount — the value you enter here is what will be refunded to the customer. The new price will be calculated automatically and displayed on the right-hand side.

For example, if you want to issue a $35 refund, enter $35 in the adjustment field. The system will show the updated total and the negative amount at the bottom, which represents what will be returned to the customer.

For a full refund: Reduce the price by the full reservation amount. The new price will show as zero.

Step 5: Enter a Reason for the Refund

Before you can save the adjustment, you must enter a reason for the refund. This is required and helps with record-keeping and accountability. For example, you might enter ‘Weather’, ‘Guest request’, or ‘Campsite issue’.

Step 7: Save the Price Adjustment

Once you are satisfied with the refund amount and have entered a reason, click Save Price Adjustment. The system will process the refund and return you to the booking summary page.

The camper will receive an email notification confirming that the refund has been issued. The refund amount and the reason will both be recorded on the reservation for your records.

Step 8: Confirm the Refund on the Booking

Scroll to the bottom of the reservation to confirm that the refund has been applied. You will see the updated payment summary, including the amount refunded and any fees that were retained.